This article explains how to review and respond when an approver asks for more information about a compliance register submission you have made.
How you will be notified
When an approver requests additional information, you will receive:
An email notification
An alert on the My Submission tab within the registers
The registers can be accessed from the top navigation bar as a portal page or as a category tile on your homepage.
Any submission that requires more information will show the status Information Requested.
Reviewing and responding to the request
To provide the requested information:
Open the My Submission tab
Select the submission with the status Information Requested
Go to the Comments tab
You will see the approver’s comment explaining what information is needed.
Add the required details into the text field and select +Comment.
This will return your submission to the approver for review.
Viewing comment history
All comments added by both you and the approver will be displayed under the Comments tab, giving you a complete record of the conversation.
Conclusion
Following these steps ensures your submission is updated correctly and can move forward in the approval process. If you need support, contact your Customer Success Manager by selecting Send us a message via the help icon on your portal, or by emailing [email protected].