This article explains how you can review and manage delegates who are on a waiting list for an event session. This is useful for ensuring that available spaces are filled efficiently and that your learners have the best possible chance of attending the sessions they need.
Searching for an Event
To begin managing your waiting list, you first need to locate the event.
Access the Management Console and select Event Management
Click Search courses and events
Use available filters such as Domain and Keywords to narrow your search, then click Search
Once you find the relevant event, select Edit to open the event and session details
Managing Delegates on the Waiting List
From within the session details, you can review and update delegates on the waiting list.
Navigate to the session and click Manage delegates
On the Manage Delegates screen, you can see all users currently on the waiting list
To add new users to the waiting list:
Select Add delegates
Search for the user, tick the checkbox next to their name, and choose Add to waiting list
This option is only available if the maximum waiting list capacity (set when the session was created) has not been reached
To remove users from the waiting list:
Locate the Waiting List section on the Manage Delegates screen
Select the delegate you want to remove
Click Remove from waiting list
Enrolling Delegates from the Waiting List
If places on the session become available (for example, due to cancellations), you can move delegates from the waiting list into the session.
Scroll to the Waiting List area on the Manage Delegates screen
Select the delegate or multiple delegates you would like to enrol
Ensure that places are available – you can check this using the space indicator above the waiting list
Select Add/Change enrolment
If a space is available, the delegate will appear in the enrolled list
Tips
Regularly check waiting lists for upcoming events, especially close to the session date
If your waiting list consistently reaches maximum capacity, consider increasing session size or scheduling additional sessions
Limitations
The waiting list capacity can only be changed during session creation
Delegates are not automatically enrolled when spaces free up – enrolment must be actioned manually
Conclusion
You’ve now learned how to locate your event, review your waiting list, add or remove delegates, and enrol users when places become available. If you need further assistance, contact your Customer Success Manager by selecting Send us a message via the help icon on your portal, or by emailing [email protected].