When a compliance register submission requires approval, the portal notifies the assigned approver based on the thresholds and approval rules defined in the register workflow. This guide explains how to review and action submissions that require your approval.
Accessing your approvals
Once you receive an approval notification email, log into your portal and navigate to your Registers area.
Go to the relevant register page or category.
Select the My Approval tab.
You will see a list of all submissions awaiting your review along with their current status.
Reviewing a submission
Select the submission you want to review. This will open the full details so you can confirm the information provided.
You have three options:
Approve
Decline
Ask for additional information
Choose the option that reflects your decision.
Adding a comment
Before selecting Approve, Decline or Ask for additional information, you must enter a comment in the comment box. This ensures that the submitter receives clear guidance on the action you have taken.
Once submitted, your comment will appear in the audit log with the date and time stamp. This provides a transparent record of the decision.
What happens next
After you complete the approval action:
The submitter receives an email notification confirming the update.
They can review the status of their submission and any comments under their My Submission tab.
Tips and troubleshooting
Make sure you include clear comments so the submitter understands the outcome.
If you cannot see the My Approval tab, contact your Customer Support Manager as you may need additional permissions.
Limitations
Note: Approval routing is determined by thresholds and workflow rules set for the register. These rules may differ across registers depending on your organisation's configuration.
Conclusion
You have now learned how to review and approve compliance register submissions. If you need help or something does not appear as expected, contact your Customer Success Manager by selecting Send us a message via the help icon on your portal, or by emailing [email protected].