This guide helps you cancel an event session and remove all delegate enrolments at the same time. You will need access to both the Management Console and the Events Management area to carry out this action.
Key Definitions
Event Session: A scheduled instance of a course event that learners can be enrolled on.
Delegates: Users who are currently enrolled onto an event session.
How to Cancel an Event Session
Access Events Management
Start by opening the Management Console. From the dashboard, select Event Management. This takes you to the area where you can search for, edit, and manage events and their associated sessions.
Search for the event
Within Event Management, select Search courses and events. Use filters such as Domain and Keywords to narrow down your search. Once you locate the correct event, select Edit from the right-hand side. This opens the details of the event along with its scheduled sessions.
Manage event sessions
Scroll down to the list of upcoming sessions. To review who is enrolled or to enrol additional users manually, select Manage delegates. This allows you to see the full list of delegates for that particular session.
Cancel the event session
To cancel a specific session for all enrolled users:
Select Cancel session.
Enter any message you want to include in the cancellation email.
Provide a reason for the cancellation.
Confirm the cancellation to notify all delegates and update the session status.
Cancelling a session removes all current enrolments and informs affected users automatically.
Tips and Troubleshooting
Use keywords or domains to refine your search if you cannot locate the event.
If the Cancel session option is not available, check your administrator permissions.
Review your message carefully, as it will be sent to all enrolled delegates.
Limitations
Once a session is cancelled, the action cannot be undone. You will need to create a new session if the event is rescheduled.
Conclusion
You have now learned how to cancel an event session and manage the affected delegate enrolments. If you need additional help, contact your Customer Success Manager by selecting Send us a message via the help icon on your portal, or by emailing [email protected].