Skip to main content

How to Send Training Records from Skillcast to WorkDay

Updated over a month ago

This article outlines how your Skillcast application can be configured to push training records back to WorkDay via an external connection. These steps are usually handled by your Customer Success Manager (CSM), so you do not need to take action yourself. However, understanding the process can help you discuss options and troubleshoot if needed.

Before You Start

  • Speak to your Customer Success Manager (CSM) and Account Manager (AM) to discuss options and costs for a training record feed.

  • Ensure users are provisioned via WorkDay, as this integration relies on WorkDay provisioning.

If your CSM is managing the Skillcast set-up, you may be asked to provide details and fields from your custom report.

How Data Is Sent from Skillcast to WorkDay

Note: User provisioning from WorkDay to Skillcast must be set up before training records can be sent.

Key Steps (Handled by Your CSM)

  • User Provisioning Configuration:
    Your CSM will configure user attributes in Skillcast, ensuring the necessary fields (such as WID) are set up for WorkDay integration.

  • External Connection Setup:
    The CSM will add or update the external connection in Skillcast, selecting WorkDay as the connection type and entering the required details for user provisioning and training record feeds.

  • Feature Selection:
    The appropriate options for sending training records will be enabled, based on your organisation's needs.

  • Technical Details:

    • The correct WSDL URL will be configured.

    • The UTC offset for your WorkDay instance will be set.

    • The Employee WID attribute will be matched.

Example
​https://wd3-services1.myworkday.com/ccx/service/Skillcast/Learning/v37.1?wsdl

  • Portal Settings:
    Real-time tracking feeds will be enabled to automate the sending of training records.

  • Permissions:
    The Training Record Feed permission will be enabled for relevant roles.

  • Record Sending:
    Once configured, training records will be pushed to WorkDay automatically. Failed records are retried every 5 minutes for 15 days, after which they can be manually resent.

Limitations and Considerations

Note:

  • User provisioning via WorkDay is required for Skillcast to send training records.

  • You can enable provisioning without sending training records, but not vice versa.

  • Failed records are retried for 15 days; after that, manual action may be needed.

Conclusion

This process is managed by your Customer Success Manager, but understanding the steps can help you communicate requirements and resolve queries more effectively. If you have questions or need further information, please contact your CSM or Account Manager.

Did this answer your question?