You can use the Cancellation Notification feature to help manage event attendance more effectively. When a user cancels their event booking after the enrolment deadline, this feature allows you to notify their Line Manager automatically. This helps prevent last‑minute gaps that other users can no longer fill and ensures managers stay informed about attendance changes.
What the Line Manager Cancellation Notification Does
By enabling this option, the system will send an email to the user's Line Manager if the user cancels their booking after the enrolment deadline. The notification includes the user's cancellation reason, helping Line Managers better understand the change and take any necessary action.
How to Enable the Line Manager Cancellation Notification
To activate this feature for an event session:
First, ensure the associated email template is configured in your Email Settings.
When creating the event session, go to the Cancellation Notification settings.
Select the option Line Manager cancellation notification.
Once enabled, any user cancelling after the enrolment deadline will trigger an automatic email to their Line Manager with the details provided.
Tips
Review your email template regularly to ensure the wording is clear and up to date.
Communicate this process to trainers and Line Managers so they know what to expect when cancellations occur.
Use clear enrolment deadlines to reduce confusion for attendees.
Limitations
Notifications are only sent when cancellations occur after the enrolment deadline.
Line Manager details must be up to date in the system for notifications to send successfully.
Notifications cannot be triggered retroactively for cancellations made before this feature is enabled.
Conclusion
Using the Line Manager cancellation notification helps you keep session attendance organised and ensures that Line Managers stay aware of important changes. If you need help setting this up or want support reviewing your event processes, contact your Customer Success Manager by selecting Send us a message via the help icon on your portal, or by emailing [email protected].