This article explains how to export training certificates for users in User Management. You can download a single certificate as a PDF or export multiple certificates at once as a ZIP file.
Export a Single Certificate
To download an individual certificate:
Open the Management Console.
Select User Management.
Search for and select one or more users who have completed training.
Select Create new selection.
From the user selection menu, select Certificates.
Review the list of completed activities.
Select the checkbox next to the activity you want to export.
Select Download.
A PDF certificate will be downloaded for the selected activity.
Export Multiple Certificates
To export multiple certificates:
Open the Management Console.
Select User Management.
Search for and select one or more users who have completed training.
Select Create new selection.
Open the Certificates page for your selected users.
Use the Search field if you need to find specific activities.
Select the certificates you want to export, or select all items in the table by selecting the checkbox in the top-left corner of the table header.
Select Download.
A progress bar will display the export status. When the export is complete:
The download starts automatically.
A confirmation message is displayed.
The Cancel button changes to Clear.
A ZIP file containing the selected certificates is downloaded.
Tip: Select Cancel while the export is in progress to stop the download and reload the table.
To reset the page, select Clear. This removes the confirmation message, clears any search filters, and deselects all certificates.
Notes
Single certificate exports are downloaded as PDF files.
Multiple certificate exports are downloaded as a ZIP file.
Certificates are generated for the selected completed activities only.
If your portal is using a different language, certificate content may be displayed in the selected language.
The time it takes to download certificates depends on how many you select. For faster results, we recommend downloading smaller batches and repeating the process as needed.
Conclusion
You can use the Certificates option in User Management to quickly export individual or multiple training certificates for selected users. If you need further assistance, contact your Customer Success Manager by selecting Send us a message via the help icon on your portal, or by emailing [email protected].