When discussing billing, you may hear the terms active users and potential users. These refer to different types of user activity within your subscription. Understanding the distinction helps you track usage more accurately.
Active users
Active users are those who have used a licence during the current subscription period. This includes:
Users who have accessed at least one module from your subscription library
Users who have logged into the LMS or compliance tool
Anyone who has taken an action that consumes a licence
These users count towards your current usage total.
Potential users
Potential users are those who could use a licence but have not done so yet. Examples include:
Users who have been assigned at least one course but have not started it
Users who have access to the LMS or compliance tool but have not logged in
Any user who is eligible to consume a licence but has not triggered usage
These users do not consume a licence until they access a course or the platform.
Want to view your active and potential users?
You can find instructions in this article: View current subscriptions and usage.