This article explains how you can give users Administrator access so they can manage roles or domains and complete administrative tasks within the platform. You must already have the User Management permission to complete these steps.
Administrator access allows you to control which domains and roles a user can manage. This ensures the right people have the correct level of access without giving unnecessary permissions.
Giving Administrator access to a user
To begin, search for the user account you want to update and select the user from the results.
Select Administrator access. This is where you manage both domain and role access.
In the direct domain access field, choose the domains the user should be able to manage. In the Administrator roles field, select the roles you want to assign. You can scroll through the list or start typing to search. Hold CTRL while selecting to choose multiple domains or roles. (Cmd)
When you have finished making your selections, choose the relevant Add or Update settings button to apply the changes.
![Screen Recording 2025-06-21 132343.mp4 [video-to-gif output image]](https://downloads.intercomcdn.eu/i/o/mc3a8p9u/132797191/ace87b33374fdfd966120f9d5df5/ezgif-40164599112b74.gif?expires=1776488400&signature=207b7c8c9f2a9f18e07b7ce3315016e7be32ac788f0f321d326837e6f21f42a6&req=0dZtwlH9rT4plxv889osp3We294MPD910izLzDlc8%2Bx%2BZBrDHaxnxpCY2NzS%0APUw%3D%0A)
The next time the user logs in, their new administrator permissions should be available. If the changes do not appear immediately, ask the user to log out and log back in to refresh their access.
Tips
Use multiple selection carefully to avoid assigning access to the wrong users
Double check selected domains and roles before saving to ensure permissions are correct
Conclusion
You now know how to assign Administrator access so users can manage roles and domains effectively. If you need further help, contact your Customer Success Manager by selecting Send us a message via the help icon on your portal, or by emailing [email protected].