Two-factor authentication adds an extra layer of security to your login process. When enabled, you will be asked to enter a one-time passcode (OTP) to access your portal or the Management Console. This helps ensure that only authorised users can access sensitive areas of the platform.
When you will see the One-Time Passcode screen
Once you have successfully entered your username and password into the portal, or after selecting the Management Console, you will be taken to the one-time passcode screen. This is where you will generate and enter your OTP.
How to generate your one-time passcode
To receive your passcode:
Select GET OTP on the one-time passcode screen
You will receive an email sent to your registered email address containing a 6-digit one-time passcode
The passcode is valid for a limited time only, so it should be used as soon as possible
How to complete your login
To validate your passcode:
Enter the 6-digit passcode into the one-time passcode field
Select VALIDATE OTP to complete the login process
You will then be granted access to the portal or Management Console
Tips and troubleshooting
If you do not receive the passcode, check your spam or junk folder
Ensure you enter the passcode before it expires
If you experience any issues logging in with your one-time passcode, check out the related article One-time passcode is incorrect
Conclusion
You now know how to log in using Two-Factor Authentication and a One-Time Passcode. If you need any help, contact your Customer Success Manager by selecting Send us a message via the help icon on your portal, or by emailing [email protected].