Skillcast Getting Started
Tips, frequently asked questions and guides on how to make the most of your Skillcast portal.
49 articles
Trust and Security Center
Information about our security policies, compliance and audit reports.
- Skillcast Terminology GlossaryGlossary
- How should I send files containing staff data to Skillcast?
- Why has my module not marked as complete even though I have achieved the required pass mark?
- Unable to proceed to the next module pageIf you can’t progress to another page or section, this article explains what to do.
- Why are my module navigation buttons not visible?
- Where can I find the Next and Back buttons in Mobile view?
- Why is a video not playing when I am completing my training?
- Unable to open a module because of pop‑up blocker
- Edits not appearing in Skillcast? Clear your cache and temporary internet filesThis article explains what to do if edits you’ve made in Skillcast aren’t appearing on the live pages.
- How do I take a screenshot to send to Skillcast Support?
- Demo Portal: How to preview content available from SkillcastExplore how to preview all the content in packages you've subscribed to, and preview other available libraries too.
- How to request access to our Demo Portal
- Roles and domains explainedThis article explains how roles and domains relate to permissions, access, and actions.
- Learning Path overviewThis article explains what are Learning Paths, and how to use them with activities and modules.
- Why can I not find a user account?
- Why does my report not contain any data?
- Why can I not see my team member under the My Team tab?
- Why can I not add a new user?
- Why am I unable to upload users?
- Why has a user not been assigned content?
- Why do I not have access to the Management Console?
- Why can I not find a Learning Path to manually assign?
- Why have multiple user domains?
- How to change the module languageThis article guides you on which icon to select and activate, and what to do if languages aren’t available.
- Checking if all mandatory training assigned has been completed.This article shows where to check on your Skillcast home page. You should receive email notifications too.
- Module attempt limits and failuresExplore the assessment attempt limit, and what to do when the attempt limit is reached with a failed result.
- What should I do if I receive a system error?
- E-learning standards and featuresLooking for different ways to host training? This article discusses the standards supported by Skillcast and available features.
- West-East and Scrolling module layouts
- How to progress in a moduleThis article shows how to progress through a module, and how to return to already-visited module content.
- Linking directly to a learning path or activity
- What is a session time out?Everything you need to know about this security feature
- File sizes and details
- Why is my home page blank?
- Logging into Skillcast for the first timeWant to know where to find your username and password? This article has the answer.
- SSO login: How it worksThis article shows how you can quickly login to Skillcast if you're already logged into your company network or intranet.
- What is Two-Factor AuthenticationFind out how and where 2FA adds a layer of security to your logins and Skillcast access.
- How to login with Two-Factor Authentication and One-Time Passcode
- One-time passcode is incorrect or has not been sent with Two-factor authentication is enabled
- Self-Registration
- File types and file upload limits
- How domain managers can access and review users' training records and progressThis article guides you through the tabs and dropdowns available for viewing and approving activities.
- How line managers can access and review team training and recordsWant to track team progress and view direct reports for team members? This article shows how.
- How to view training records and certificatesThis article contains guidance on accessing and downloading documents relating to completions.
- Skillcast home page layoutThis article takes you on a tour of what's visible when you first login to the portal.
- How to Use the My Profile Page
- Completion Certificate Designs