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Skillcast Getting Started

Tips, frequently asked questions and guides on how to make the most of your Skillcast portal.

47 articles
Completion Certificate Designs

Trust and Security Center

Information about our security policies, compliance and audit reports.

Trust and Security at Skillcast

FAQs

Skillcast Terminology GlossaryGlossary
How should I send files containing staff data to Skillcast?
Why has my module not marked as complete even though I have achieved the required pass mark?
Unable to proceed to the next module pageIf you can’t progress to another page or section, this article explains what to do.
Why are my module navigation buttons not visible?
Where can I find the Next and Back buttons in Mobile view?
Why is a video not playing when I am completing my training?
Unable to open a module because of pop‑up blocker
Edits not appearing in Skillcast? Clear your cache and temporary internet filesThis article explains what to do if edits you’ve made in Skillcast aren’t appearing on the live pages.
How do I take a screenshot to send to Skillcast Support?
Demo Portal: How to preview content available from SkillcastExplore how to preview all the content in packages you've subscribed to, and preview other available libraries too.
How to request access to our Demo Portal
Roles and domains explainedThis article explains how roles and domains relate to permissions, access, and actions.
Learning Path overviewThis article explains what are Learning Paths, and how to use them with activities and modules.
Why can I not find a user account?
Why does my report not contain any data?
Why can I not see my team member under the My Team tab?
Why can I not add a new user?
Why am I unable to upload users?
Why has a user not been assigned content?
Why do I not have access to the Management Console?
Why can I not find a Learning Path to manually assign?
Why have multiple user domains?
How to change the module languageThis article guides you on which icon to select and activate, and what to do if languages aren’t available.
Checking if all mandatory training assigned has been completed.This article shows where to check on your Skillcast home page. You should receive email notifications too.
Module attempt limits and failuresExplore the assessment attempt limit, and what to do when the attempt limit is reached with a failed result.
What should I do if I receive a system error?
E-learning standards and featuresLooking for different ways to host training? This article discusses the standards supported by Skillcast and available features.
West-East and Scrolling module layouts
How to progress in a moduleThis article shows how to progress through a module, and how to return to already-visited module content.
Linking directly to a learning path or activity
What is a session time out?Everything you need to know about this security feature
File sizes and details