Event reminders help ensure that attendees and approvers stay on top of upcoming sessions and required approvals. These reminders are sent automatically at a scheduled time each day, helping reduce missed deadlines and improving overall event management.
Setting Up Event Reminders
If you need support creating or mapping templates, check out the Event Email Settings article.
To configure event reminders in your portal:
Go to Events Management and select Email Settings.
Choose the user domain that contains the users who will be enrolling on event sessions and select Display Settings.
Click on the required tab to choose from the available templates:
Automatic approval
Line manager approval
Register interest
Waiting list
Cancellation Notification
AttendenceSelect the Reminder Schedule tab and choose the reminder start date and the time you want reminder emails to be sent.
Click Update Settings to confirm.
How Approval Reminders Work
Approval reminders are sent to the users responsible for approving event enrolments. These reminders apply only if Line Manager or L&D approval is configured on your portal and the relevant event sessions are set to require these approval types.
There is default text built into your portal for approval reminders, so you do not need to map templates. This default message is intentionally generic, but you may want to update it with your portal URL to make it clearer. To amend this text, use the Event Email Settings – see the article on how to update this area.
Viewing Event Reminder Schedules
To view which domains have reminders configured:
In the Event Management menu, select Email reminders.
A pop‑up window will display all domains with Event Reminder emails set up, along with the next date and time the reminders will be sent.
Select a domain name to view the preview summary, including recipient email, subject, and from email.
Click on any email address in the preview to open a full preview of that reminder email.
Tips
Ensure each domain has the correct email templates mapped before enabling reminders.
Keep reminder text clear and concise so recipients immediately understand what action they need to take.
Regularly review approval configurations for event sessions to keep workflows up to date.
Limitations
Reminders only send once per day at the scheduled time you set.
Approval reminders only apply if an approval workflow is enabled for the session.
If domains are not correctly mapped to templates, emails will not be sent.
Conclusion
If you need any help setting up reminders or updating your email templates, contact your Customer Success Manager by selecting Send us a message via the help icon on your portal, or by emailing [email protected]