A user domain is an area within your portal where you can create, group, and manage user accounts. While some organisations operate with a single domain, many choose to set up multiple domains to support different structures or administrative needs.
Using more than one domain can be helpful in several scenarios.
Supporting different entities or business units
If your organisation includes separate teams, subsidiaries, or departments that all use the same platform, multiple domains allow each area to manage users independently while still using the shared system.
This means each group can have its own space for managing users without affecting the others.
Applying different settings, designs, and notifications
Portal settings applied at domain level affect all users within that domain. This allows you to tailor the experience for different parts of your organisation. Examples include:
Different branding or design settings per domain
Different email templates or notification schedules
Configuration choices that only apply to specific user groups
This flexibility ensures each group receives the right experience for their needs.
Controlling access and protecting user data
Placing users into separate domains also helps you control who can access which user data. This is especially useful when:
Administrators should only see users in their area
Access needs to be restricted due to privacy or operational requirements
Different teams manage different sets of users
Roles and permissions work alongside domains to enforce these rules.
You can learn more about how roles and domains interact in this article: How do Roles and Domains Work?