FAQs
34 articles
Skillcast Terminology GlossaryGlossary
How to follow up on a Help request
How should I send files containing staff data to Skillcast?
Why has my module not marked as complete even though I have achieved the required pass mark?
Unable to proceed to the next module pageIf you can’t progress to another page or section, this article explains what to do.
Why are my module navigation buttons not visible?
Where can I find the Next and Back buttons in Mobile view?
Why is a video not playing when I am completing my training?
A pop-up blocker is preventing me from launching a module.
Edits not appearing in Skillcast? Clear your cache and temporary internet filesThis article explains what to do if edits you’ve made in Skillcast aren’t appearing on the live pages.
How do I take a screenshot to send to Skillcast Support?
Demo Portal: How to preview content available from SkillcastExplore how to preview all the content in packages you've subscribed to, and preview other available libraries too.
How to request access to our Demo Portal
Roles and domains explainedThis article explains how roles and domains relate to permissions, access, and actions.
Learning Path overviewThis article explains what are Learning Paths, and how to use them with activities and modules.
I cannot find a user account
My report doesn't have any data
Why can I not see my team member under the My Team tab?
I cannot add a new user
Unable to upload users
User has not been assigned content
I don't have access to the management console
I cannot find a learning path to manually assign
Why have multiple user domains?
How to change the module languageThis article guides you on which icon to select and activate, and what to do if languages aren’t available.
Checking if all mandatory training assigned has been completed.This article shows where to check on your Skillcast home page. You should receive email notifications too.
Module attempt limits and failuresExplore the assessment attempt limit, and what to do when the attempt limit is reached with a failed result.
What should I do if I receive a system error?
E-learning standards and featuresLooking for different ways to host training? This article discusses the standards supported by Skillcast and available features.
West-East and Scrolling module layouts
How to progress in a moduleThis article shows how to progress through a module, and how to return to already-visited module content.
Accessing direct links to learning paths and activities
What is a session time out?Everything you need to know about this security feature
File sizes and details