FAQs
34 articles
- Skillcast Terminology GlossaryGlossary
- How should I send files containing staff data to Skillcast?
- Why has my module not marked as complete even though I have achieved the required pass mark?
- Unable to proceed to the next module pageIf you can’t progress to another page or section, this article explains what to do.
- Why are my module navigation buttons not visible?
- Where can I find the Next and Back buttons in Mobile view?
- Why is a video not playing when I am completing my training?
- Unable to open a module because of pop‑up blocker
- Edits not appearing in Skillcast? Clear your cache and temporary internet filesThis article explains what to do if edits you’ve made in Skillcast aren’t appearing on the live pages.
- How do I take a screenshot to send to Skillcast Support?
- Demo Portal: How to preview content available from SkillcastExplore how to preview all the content in packages you've subscribed to, and preview other available libraries too.
- How to request access to our Demo Portal
- Roles and domains explainedThis article explains how roles and domains relate to permissions, access, and actions.
- Learning Path overviewThis article explains what are Learning Paths, and how to use them with activities and modules.
- Why can I not find a user account?
- Why does my report not contain any data?
- Why can I not see my team member under the My Team tab?
- Why can I not add a new user?
- Why am I unable to upload users?
- Why has a user not been assigned content?
- Why do I not have access to the Management Console?
- Why can I not find a Learning Path to manually assign?
- Why have multiple user domains?
- How to change the module languageThis article guides you on which icon to select and activate, and what to do if languages aren’t available.
- Checking if all mandatory training assigned has been completed.This article shows where to check on your Skillcast home page. You should receive email notifications too.
- Module attempt limits and failuresExplore the assessment attempt limit, and what to do when the attempt limit is reached with a failed result.
- What should I do if I receive a system error?
- E-learning standards and featuresLooking for different ways to host training? This article discusses the standards supported by Skillcast and available features.
- West-East and Scrolling module layouts
- How to progress in a moduleThis article shows how to progress through a module, and how to return to already-visited module content.
- Linking directly to a learning path or activity
- What is a session time out?Everything you need to know about this security feature
- File sizes and details
- Why is my home page blank?