If you are a line manager, you may have access to the My Team page*. This area allows you to review your team members training records, track their progress, and view the training activity of any direct reports who sit under them.
If a team member does not appear in this section, there are a few common reasons.
1. Check the search tools first
Before assuming there is an issue, make sure you:
Use the View all users dropdown to display the full list of users
Use the search box to look up the team member by name or email
Sometimes a user may not appear immediately unless one of these options is used.
2. The team member’s account may be archived
If the user’s account has been archived, they will no longer appear under the My Team page. This often happens when a user leaves the organisation or has been deactivated.
Archived accounts can be reinstated by your company admin if needed.
3. You may not be listed as their line manager
If you are not recorded as the user’s line manager in the system, they will not appear in your My Team view. This is a data issue and is normally corrected in the next data feed.
Your company admin can update the user’s line manager details to fix this.
If the issue continues
In most cases, issues like this are resolved automatically once the next data feed runs. If the user still does not appear after that, please contact your company admin and ask them to update the user’s information.
* The My Team page may be labelled differently in your portal.