If you are using the User management search feature and no results are being returned, this usually means that no accounts match the search criteria you entered. There are a few checks you can make to help locate the user or group of users you are looking for.
Amend your search criteria
If you have run several searches in a row, you may still have filters applied from the previous search. This could include:
A date filter
A learning path filter
A keyword
A department, team, or domain selection
Any of these can restrict your results. You can always select Clear to reset everything and start again.
Check for typos or extra spaces
If the name, email address, or keyword you entered includes a typo or trailing space, the search may not return the correct results. Double check the spelling and spacing of the values you are entering.
Widen your search criteria
If the user’s details on the portal are incorrect or recorded differently than expected (for example, a misspelt name or an outdated email address), try using a broader search. You could search by:
Domain
Department
Team
This can help you narrow down the user list even if their details are not exactly what you expected.
Check archived users
If the user account has been archived, it will not appear in the default search results. Adjust your filter to search within Archived or All Users.