Training videos on the platform are hosted by a third‑party provider called Wistia. If a video does not play for you, this is usually related to browser compatibility or network restrictions.
1. Check Wistia’s browser requirements
Wistia maintains a list of supported browsers and settings needed for video playback. You can review their requirements here:
https://wistia.com/doc/viewer-requirements
If your browser version or settings fall outside these requirements, updating your browser or adjusting your settings may resolve the issue.
2. If all videos are not playing
If none of the videos on the platform are loading, it is likely that your organisation’s network is blocking content from Wistia. This is a common security setting and can be resolved by your IT team.
To allow video playback, your IT team will need to whitelist the following domains:
*.wistia.comfast.wistia.nethttps://embedwistia-a.akamaihd.net
Once these domains are whitelisted, you should be able to play videos normally.
3. If the video still does not play
If the video remains unavailable after the above checks, you can still complete your training by using the transcript feature.
Click the speaker icon located in the top right of the page
The transcript will open and you can read the content instead of watching the video
Click Next to continue through the training module
This ensures you can progress even if the video cannot be displayed.